DATA PROTECTION

Welcome to the Elite Air Service C.A. website, referred to for the purposes of this policy as part of the Elite Air Service GROUP. We appreciate your interest in our company. The protection of the personal data that you entrust to us is a priority for us, and we want you to feel safe and secure when you visit our website or use our offers, services or online forms.

It is important to us that you are fully informed about the personal data we collect when you use our offers, services or online forms, and know how we use them.

INTENDED PURPOSES OF DATA PROCESSING

Elite Air Service, is a solid and professional company created to provide line maintenance with safety and quality under the highest industry standards to worldwide Aircraft Operators in Simon Bolivar International Airport (SVMI)

PROCESSING OF PERSONAL DATA

Visiting our website

We register and save the IP address of your computer in order to send to your device the contents of the website you visited (for example, texts, images and files provided for download, etc.) in accordance with Art. 6 (1) letter b RGPD, which establishes as the legal basis of the treatment the execution of a contract in which the interested party is a party or the application at the request of the latter of pre-contractual measures and Art. 6 (1) letter f RGPD. We also process this data to identify and prosecute any misuse on a legal basis, in this case, in the satisfaction of legitimate interests pursued by the data controller in accordance with art. 6. 1 letter f) of the RGPD. In this context, our legitimate interest in data processing is to ensure the proper functioning of our website and the business carried out through the website.

To the extent that we process your data as described above, in order to provide the functions of our website, you are contractually obligated to make this data available to us.

The data processed by us in this context includes customer, employee and supplier data to the extent necessary for the specified purposes within the scope of this privacy statement.

To the extent that we process your data as described above for the purpose of accepting and processing your consultation request, appointment request or newsletter, you are contractually obligated to make this data available to us. In the event that we request data that is not necessary to process your request, we will request your express consent. There are a series of requests that we cannot specify without you providing us with your data.

When you have given your consent to the processing of your personal data (see Art. 6.1 letter a GDPR), you can withdraw your consent at any time. The withdrawal of consent will not have retroactive effect and, consequently, will not affect the legality of the treatment based on consent until the moment in which you withdraw your consent.

Transfer to third parties

In general, we transfer your data to the corresponding Elite Air Service Group company, which will process your data to provide you with the service and assistance that you have requested.

This means that the information may also be processed by other legal entities of the Elite Air Service Group. However, such processing is limited to the extent required for the purposes defined in this privacy statement. In other cases, the processing will be limited to the purposes for which another legal entity acting as service provider/processor must follow in accordance with the instructions given by the data controller.

In this context, we sometimes use service providers (located within the EU) who process data on our behalf (for example, in email marketing or software design and development, or to support the processing of customer inquiries), In these cases, the information is transferred to third parties to allow further processing. Third party service providers are carefully selected and audited at regular intervals to ensure the privacy of your data is protected.

These service providers / data processors are subject to our instructions and compliance with our requirements, which include the processing of your data exclusively in accordance with our instructions and in accordance with the applicable regulations on Data Protection. In particular, they are contractually bound to treat your data with strict confidentiality and are not permitted to process your data for purposes other than those agreed upon.

The legal basis for this data transfer is the execution of the contract that binds the person in charge of treatment with Elite Air Service in accordance with the provisions of art. 28 (1) GDPR.

We will not sell your data to third parties or share it for commercial purposes.

Beyond the above, we will transfer your personal data to judicial authorities and, if applicable, to injured third parties, without your explicit consent when necessary to clarify the illegal use of our services or for legal prosecution. However, such transfer will only take place if there is concrete evidence of illegal conduct or misuse. The transfer of your data may also take place when this helps to enforce the conditions of use or other agreements. We are also under a legal obligation to provide information to certain public bodies at your request, such as judicial authorities, administrative authorities and financial authorities.

The legal basis for the transfer of this data is based on our legitimate interest in combating misuse, prosecuting criminal acts and securing and executing claims unless our interests and rights are overridden by your rights and interests in the protection of your data. personal, art. 6 (1) lit. c and f GDPR.

The intended transfer of data to countries outside the EU

At present, the transfer of data to countries outside the EU we comply with the required legal conditions. In particular, you are informed of the respective recipients or categories of recipients of personal data, in accordance with legal requirements.

Security

Elite Air Service takes appropriate technical and organizational measures to protect any personal data you provide to Elite Air Service from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. This also applies to any contracted external services. We verify the effectiveness of our data protection measures and continuously improve them in accordance with technological developments. All personal data provided is encrypted during your communication using a secure encryption process.

cookies

For a user-friendly experience on a website and to tailor the operation of our website to your needs, some areas of our website may use cookies. A cookie is a small file that is stored locally on your computer when you visit a website. When you visit the website again with the same device, the cookie will indicate, for example, that you are a returning visitor. Cookies also allow us to analyze the use of our website. They do not include any personal data and cannot identify you on third party websites, including those of analytics providers.

We use the following types of cookies:

• Essential / necessary cookies

These cookies are essential for the operation of our website. This includes, for example, issuing anonymous session identifiers to summarize multiple queries to a web server or to ensure trouble-free operation of registrations and requests.

• Personalization cookies

These cookies help us save your chosen settings or support other features when you browse our website. They allow us, for example, to remember your preferred settings for your next visit or to save your login details for certain areas of our website.

• Analysis cookies

These cookies collect information about how you use our website (for example, which internet browser you use, how often you visit our website, which pages you open, or how long you stay on our website). These cookies do not store any information that allows visitors to be personally identified. The information collected with the help of these cookies is aggregated and therefore anonymous.

You can accept or reject cookies, including those used for website tracking, by selecting the appropriate settings for your browser. You can set your browser to notify you when you receive a new cookie, or to reject cookies altogether. However, if you choose to decline cookies, you may not be able to use all the features of our website (for example, for purchase orders). Your browser also offers you the option to delete cookies (for example, through the “Clear browsing history” function). For more information, consult the user help function in Settings in your web browser or click on the following links:

- Chrome.- https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=es

- Firefox.- https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias

- Explorer.- https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies

See our cookie policy

Anonymous Website Tracking.

To better align this website with the needs of our customers, we analyze how our customers interact with the site. We anonymize your IP address (and possibly similar information exchanged with our site by your computer or device during normal Internet use) and then use it to analyze data such as the pages visited by your browser and your device. Again, we use cookies for this purpose. Our cookie contains only a unique number by which we can re-identify you on our websites, but not, however, on third party websites. We use the stored data for statistical purposes only. In particular, the IP address will not be associated with any individual user. The data will not be shared with third parties.

Use of Google Universal Analytics

This website uses Google Universal Analytics, a web analytics service provided by Google Inc. ("Google"). Google Universal Analytics uses 'cookies', text files stored on your computer, to help us analyze how you use our website. The information generated by the cookie about your use of this website (including your IP address) is transferred to Google servers in the USA and stored there.

We have activated IP anonymization on this website, so that the IP address of users within EU Member States or other Member States of the European Economic Area is truncated by Google beforehand. Only in exceptional cases is the full IP address sent to Google servers in the USA and truncated there. On behalf of the website provider, Google will use this information for the purpose of analyzing your use of the website, compiling reports on website activity and providing us with other services related to website activity and internet usage. Google will not associate the IP address transmitted by your browser within the operations of Google Universal Analytics with any other data held by Google. You can prevent cookies from being installed by selecting the appropriate settings on your browser. However, please note that in this case you may not be able to use all the functions of this website. In addition, you can prevent Google from collecting and using data related to your use of the website generated by cookies (including your IP address) by downloading and installing the browser plug-in at the following link http://tools.google.com/ dlpage./gaoptout?hl=en.

Please click on the following link to prevent Google Universal Analytics from collecting your data. By clicking this link, you will set an opt-out cookie that will prevent your data from being tracked when you visit this website in the future. Disable Google Universal Analytics.

For more detailed information on the terms of use and data privacy, go to http://www.google.com/analytics/terms/es.html y /o http://www.google.es/privacidad.html. Please note that this website uses Google Universal Analytics with the code extension "anonymizeIp" to ensure the anonymous recording of IP addresses (known as IP masking) and excludes direct personal references.

Subsites of Elite Air Service in Venezuela may use additional online tools but do not currently do so.

Our website uses buttons for the following social networks

• Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.
• Twitter, Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA.
• Instagram, Legal Department, 1601 S. California Ave, Palo Alto, CA 94304, USA.
• YouTube, LLC, 901 Cherry Ave., San Bruno CA 94066, USA.


The buttons display the logos of the individual social networks. However, the buttons are not standard social plugins, ie plugins provided by social networks, but links with button icons. These buttons are only activated by deliberate actions (clicking). As long as you do not click on the buttons, no data will be transferred to social networks. By clicking the buttons, you agree to communication with the servers of the social network, activating the buttons and establishing the link.

Once clicked, the button works as a sharing plugin. The social network then obtains information about the site you have visited, which you can share with your friends and contacts. You must be logged in to share information. If you are not logged in, you will be redirected to the login page of the social network you clicked on, and you will be taken out of the Elite Air Service pages to the appropriate social network. If you are logged in, your "like" or recommendation of the article in question will be transmitted.

When you activate the button, the social networks will also receive the information that you accessed the respective page of our website and when you did so. In addition, information such as your IP address, details about the browser you used and your language settings may be transmitted. If you click the button, your click will be transferred to the social network and used in accordance with its data policy.

When you click the button, we have no control over the data collected and the data processing operations. We are not responsible for this information, or processes, nor are we a "data controller" as defined in the GDPR. We also do not know the full scope of the data collection, its legal basis, purposes and storage periods. For this reason, the information provided here is not necessarily complete.

The data will be transmitted regardless of whether you actually have an account with this provider or whether you are logged in there. If you are logged in with the provider, your data will be directly assigned to your account. Providers may also use cookies on your computers to track you.

To the best of our knowledge, these providers store this data in user profiles that they use for advertising, market research, and/or demand-driven website design. This type of analysis is carried out (also for users who are not logged in) to present demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles. To exercise your right to object, please contact the respective provider. Please refer to the information provided by the following social media sites for details on the purpose and scope of the data collection and the further processing and use of the data by the respective social network, and your rights and privacy settings:

• Facebook: https://es-es.facebook.com/privacy/explanation
• Google: https://policies.google.com/privacy?hl=es-419
• Twitter: https://twitter.com/es/privacy
• Instagram: https://help.instagram.com/519522125107875
• YouTube: https://www.youtube.com/intl/es/yt/about/policies/#community-guidelines y la applicable a Google.

Standard periods for data deletion:

Legislation has defined numerous data storage periods and obligations. At the end of these periods, the relevant data will be routinely deleted. Data that is not affected by the above storage periods and obligations will be deleted or anonymised as soon as the purposes defined in this privacy statement no longer apply. Unless this privacy statement includes different provisions for data storage, we will retain any information we collect for as long as it is necessary for the above purposes for which it was collected.

Other usage data and data deletion:

Any subsequent treatment or use of your personal data will generally only be carried out to the extent permitted by legal regulation or in cases where you have consented to the treatment or use of the data. In the case of further processing for purposes other than those for which the data was originally collected, we will inform you about these other services and provide you with all other important information before further processing.

Identification and prosecution of misuse:

We will store any information for identification and prosecution of misuse, in particular your IP address, for a maximum period of 7 days. The legal basis in this case is art. 6 (1) letter f GDPR. Our legitimate interest in keeping your data for 7 days is to ensure the operation of our website and the business carried out through it, as well as to be able to fight against cyber attacks and similar malicious actions. Where appropriate, we may use anonymous information to tailor the design of our website to user needs.

Personal data processing rights:

Right of access. Upon request, you have the right to obtain information from us about the personal data concerning you processed by us, to the extent defined in art. 15 GDPR.

You can send your request by mail or email to the addresses listed below.

Right of rectification. You have the right to demand that we rectify any inaccurate personal data concerning you without undue delay (Art. 16 GDPR). For this purpose, please contact the address below.

Right of deletion. When the legal reasons defined in art. 17 GDPR, you have the right to immediate deletion ("right to be forgotten") of personal data concerning you. These legal grounds include: the personal data is no longer necessary for the purposes for which it was processed, or you withdraw your consent and there are no other legal grounds for its processing; the interested party opposes the treatment (and there are no legitimate reasons for the treatment - it does not apply to the opposition to the treatment for direct advertising purposes). To assert your right above, please contact the contact address below.

Right to limitation of treatment. If the criteria defined in art. 18 RGPD are fulfilled, you have the right to limitation of treatment as established in the aforementioned article of the RGPD. According to this article, the limitation of the treatment can be requested, in particular if it is unlawful and the interested party opposes the deletion of the personal data and requests the limitation of its use instead, or if the interested party has opposed the treatment in accordance with art. 21 (1) GDPR, provided that our legitimate interest should not prevail over the interest of the interested party. To assert your right above, please contact the contact address below.

Right to data portability. You may have a right to data portability as defined in art. 20 GDPR. This means that you have the right to receive the personal data that concerns you and that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to have this data transmitted to another controller, such as another service provider. The prerequisite for this right is that the processing is based on consent or a contract and is carried out using automated means. To assert your right above, please contact the contact address below.

Right of opposition. You have the right to object at any time under Art. 21 RGPD to the processing of personal data that concerns you, based on Art 6 (1) letter e or f of the RGPD, for reasons related to your particular situation. We will desist from processing your personal data unless we can demonstrate legitimate grounds for the processing that override your interests, rights and freedoms, or unless the processing is necessary for the establishment, exercise or defense of legal claims. To assert your right above, please contact the contact address below.

Right to file a complaint with a supervisory authority. If you consider that the processing of your personal data is illegitimate or prohibited, you have the right to file a complaint with the Spanish Data Protection Agency if you are aware of or consider that an event may involve a breach of the applicable regulations on the matter. of data protection.

Modification of this data privacy statement. The current version of this data privacy statement can always be accessed at the url https://www.nortwest.it/dataprotection

Local Data Protection Coordinator. Please direct any questions related to the processing of your personal data, requests for information, requests or complaints directly to our Local Data Protection Coordinator.

In this sense, you can, at any time, request access to your personal data, its rectification or deletion, as well as request the limitation of its treatment and the portability of your data when the reasons or circumstances provided for in the regulations occur. applicable. For such purposes, you can use the following channels, always accompanying a photocopy of your ID or any other document that allows you to prove your identity:

• By letter to the address Elite Air Service - Aeropuerto Internacional de Maiquetia Simón Bolivar (SVMI).
• By email to info@eliteairsvc.com